Privacy Policy

About Us

Vogel Care is a healthcare equipment provider specialising in high-quality surgical instruments and medical equipment. Our customers include hospitals, clinics, healthcare professionals, and other organisations across the globe. This Privacy Policy applies to our website visitors, users, and customers.

Information We Collect

We may collect personal and non-personal information when you interact with our website, place an order, create an account, or contact us.

• Personal information: Your name, contact number, email address, shipping and billing addresses, company name, and medical licence details where required.
• Account information: Login credentials, order history, and saved preferences.
• Transactional data: Payment-related details handled through third-party gateways, invoices, and delivery records.
• Technical data: IP address, browser type, operating system, referral URLs, cookie information, and website interaction data.

How We Use Your Information

Your information is used to deliver, secure, support, and improve our services. We may use it to:

• Process, confirm, and deliver orders securely and efficiently.
• Send order confirmations, service alerts, invoices, and important communications.
• Provide customer support and respond to enquiries.
• Improve website performance, services, and product offerings.
• Prevent fraud, enforce policies, and comply with legal obligations.
• Send promotional updates when you have opted in. You may unsubscribe at any time.

Legal Basis for Processing

Where the General Data Protection Regulation applies, we process personal data on one or more of the following legal bases:

• Your consent.
• Performance of a contract with you.
• Compliance with a legal obligation.
• Our legitimate business interests, where those interests do not override your rights and freedoms.

Data Sharing & Disclosure

We share information only where necessary with:

• Trusted service providers, including logistics partners and payment processors.
• Government or regulatory bodies where disclosure is legally required.
• Legal counsel or law enforcement in connection with suspected fraud, abuse, disputes, or legal proceedings.

Service providers are expected to protect information and use it only for the services they perform for us.

Data Storage & Security

We use appropriate administrative, technical, and organisational safeguards designed to protect personal information. These may include:

• SSL encryption across the website.
• Firewalls and access-control mechanisms.
• Security monitoring and periodic reviews.
• Restricted access for authorised personnel.

No method of online transmission or electronic storage is completely secure, but we continuously work to protect the information entrusted to us.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, provide services, resolve disputes, enforce agreements, and satisfy accounting, regulatory, or other legal requirements.

Your Rights

Subject to applicable law, you may have the right to:

• Access and review the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information where legally permitted.
• Withdraw consent where processing is based on consent.
• Object to certain processing, including direct marketing.

To exercise a privacy right, email info@vogelcare.com. We may need to verify your identity before completing a request.

Cookies & Analytics

We use cookies and similar technologies to operate our website, understand visitor activity, and improve user experience. These may include:

• Essential cookies: Required for basic website functions.
• Analytics cookies: Used to understand website usage and performance.
• Marketing cookies: Used only where required consent has been provided.

You can manage or block cookies through your browser settings. Disabling essential cookies may affect some website functions.

Third-Party Services

Our website may contain links to independent third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or data-handling practices. Please review their privacy information before interacting with them.

Children’s Privacy

Our website and services are not directed to children under the age of 16, and we do not knowingly collect their personal information. If we learn that such information has been collected, we will take reasonable steps to delete it.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, or legal obligations. The updated date at the top of this page shows when the latest revision took effect. Where appropriate, significant changes may also be communicated through our website or by email.