Privacy & Policy | Vogel Care

Privacy & Policy

Effective Date: June 11, 2025

At Vogel Care, we are deeply committed to protecting your personal data and respecting your privacy rights. As a healthcare-focused brand offering surgical instruments and equipment, we understand the importance of confidentiality, transparency, and compliance with applicable privacy laws.

1. About Us

Vogel Care is a healthcare equipment provider specializing in high-quality surgical instruments and medical equipment. Our customers include hospitals, clinics, and healthcare professionals across the globe. This Privacy Policy applies to all our website visitors, users, and customers.

2. Information We Collect

We collect both personal and non-personal information when you interact with our website, place an order, or contact us.

  • Personal Information: Name, contact number, email, shipping and billing addresses, company name, medical license details (if required).
  • Account Information: Login credentials, order history, saved preferences.
  • Transactional Data: Payment details (secured via third-party gateways), invoices, delivery records.
  • Technical Data: IP address, browser type, OS, referral URLs, interaction data via cookies and analytics tools.

3. How We Use Your Information

Your data is used solely for the purpose of delivering and improving our services. Specifically, we may use your information to:

  • Process and deliver orders securely and efficiently
  • Send you confirmations, alerts, invoices, and service messages
  • Provide customer support and respond to inquiries
  • Improve our website performance, services, and product offerings
  • Prevent fraud, enforce policies, and comply with legal obligations
  • Send promotional updates if you’ve opted in (you can unsubscribe anytime)

4. Legal Basis for Processing (GDPR)

If you are a resident of the European Economic Area (EEA), our processing of your personal data is legally based on:

  • Your consent
  • Performance of a contract with you
  • Compliance with legal obligations
  • Our legitimate business interests that do not override your rights

5. Data Sharing & Disclosure

We do not sell or rent your personal data. We only share data with:

  • Trusted third-party service providers (e.g., logistics, payment processors)
  • Government or regulatory bodies as legally required
  • Legal counsel or law enforcement in case of fraud, abuse, or disputes

All third parties are bound by strict confidentiality and data protection agreements.

6. Data Storage & Security

We implement the highest industry standards to secure your data:

  • SSL encryption across the website
  • Firewalls and access control mechanisms
  • Regular security audits and monitoring
  • Access to data is limited only to authorized personnel

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law (e.g., accounting, legal compliance).

8. Your Rights

You have the right to:

  • Access and review the data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent at any time (where applicable)
  • Object to processing for marketing or automated decision-making

To exercise your rights, email us at support@vogelcare.com.

9. Cookies & Analytics

We use cookies to understand how visitors use our site and to improve user experience. These include:

  • Essential cookies – for basic site functions
  • Analytics cookies – to track site usage (e.g., Google Analytics)
  • Marketing cookies – only if consent is given for remarketing

You can manage or block cookies through your browser settings.

10. Third-Party Services

Our website may contain links to other websites. We are not responsible for the privacy practices of those external sites. Please review their privacy policies before interacting.

11. Children’s Privacy

We do not knowingly collect personal information from children under the age of 16. If we become aware of such data, we will delete it promptly.

12. Changes to This Policy

This Privacy Policy may be updated periodically. Any major changes will be communicated via our website or directly via email where applicable. Your continued use of our services indicates acceptance of any changes.

13. Contact Information

If you have any questions or concerns regarding your privacy or this policy, please contact us at:

Vogel Care
Email: Info@vogelcare.com

We are committed to handling your information with transparency, care, and trust.

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